Refunds

Cancelling and refunds · last updated 16 October 2026

The short version. If you paid for a pilot and have not sent us your documents yet, you can have your money back. Monthly plans can be cancelled at the end of any month, and a late pack means a free month. If something looks wrong, write to us before anything else — we would rather put it right than have you charge it back.

The pilot (£290, once)

• Before we start: until you have sent your documents, you can cancel and get the £290 back in full, no reason needed.
• Once you have sent your documents we start work, and the pilot is not refunded. If the pack does not do what we said it would, tell us and we will put it right.

Monthly plans

• Late pack: if a pack is not with you five working days before the funder's deadline, and your documents reached us ten working days before it, that month is free: we do not charge the next month.
• Cancelling: email us at any time. The plan ends at the end of the month you have paid for and is not charged again. We do not refund unused days of a month that has already started.
• Charged after cancelling, or charged twice: we refund in full, without discussion.

How to ask

Email info@steadycroft.com with the date and amount of the payment. We answer within three working days and pay back to the original payment method, or by bank transfer if you paid by invoice.

Before you charge it back

Please write to us first. A chargeback costs both sides time and fees and achieves nothing an email would not achieve faster. The payment on your statement reads STEADYCROFT.COM.